Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can review the issue and make it right.
Non-Returnable Items
All of our products are made to order, which means each item is prepared specifically for your purchase. Because of this, we’re unable to accept returns or exchanges for any items unless they arrive damaged or defective.
This policy applies to both custom/personalized products and ready-made designs.
We kindly encourage all customers to review the size chart, color options, and product details before completing their order. If you ever have a question prior to purchasing, we’re always happy to help.
Important Notice
Before placing your order, please review the size guide carefully and make sure you select the correct size and color.
Returns and exchanges are only accepted if the mistake is on our end.
Please note that sale items and gift cards cannot be returned or exchanged under any circumstances.
Refunds
If your order is canceled or a refund is approved, the amount will be issued back to your original payment method.
Your bank or credit card provider may require additional time to process and post the refund.
Customer Satisfaction Guarantee (Optional but recommended)
Your satisfaction is our priority. If you have any concerns about your order, feel free to reach out — we’re always here to help.